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Patient Participation Group

Are you interested in helping us run the surgery by providing your ideas, suggestions & comments?

If so contact Emmy Butcher 

emmybutcher@nhs.net 

or Helen Twist 

helen.twist@nhs.net 

and join your surgery PPG today!

Latest News

Coronavirus Information

For up to date information please visit https://www.nhs.uk/conditions/wuhan-novel-coronavirus/

Parkrun

Patford House Surgery is proud to have joined the Park run family.

Free, weekly 5k events for all every Saturday morning at Monkton Park, Chippenham.

Walk, jog, run, volunteer or spectate parkrun is open to all, including those who are inactive or have health conditions

Register once on the parkrun website, https://www.parkrun.org.uk/register/?section=form

Print off your personal barcode and head to Monkton Park, Chippenham

Nominating a friend or relative to have access to your medical information

You may wish to consider whether you would like to nominate a friend or relative to have access to your medical information.  This make particularly be beneficial for those patients who receive help from a carer or who find it difficult to manage their own affairs.  It means that your friend or relative can speak to the surgery on your behalf regarding your care.

If you would like to nominate someone to access your medical records, please print and complete this form and return it to the surgery once completed.  Forms are also available from reception.

We will not be offering ear syringing from the 1st of June 2019

Ear syringing is out dated and not essential, ear wax can be managed with self-care in almost all cases and otherwise micro-suction is a safer and more effective method of wax clearance for the small numbers of people who cannot self-manage.

There are a number of private providers who offer micro-suction, including Specsavers.

New Diabetes Website for Wiltshire

Wiltshire Clinical Commissioning Group in conjunction with local GPs has developed a new website – www.diabeteswellbeing.org - specifically aimed at providing support and advice for 23,500 people currently living with Type 2 diabetes in Wiltshire.

Evening and Weekend Appointments Available Now

You can now access additional Primary Care Services in the evenings and at weekends.

Improved Access is a Wiltshire-wide initiative where local practise are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and Saturdays, Sundays and bank holidays. This collaboration by practices will ensure patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice.

Appointment types will vary- some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant. We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

Stay Well This Winter

Winter can be challenging and as the days get colder and bugs and illnesses become more common, it’s important to take care of your health. Wiltshire CCG has put together lots of advice and tips to help you stay well this winter.  Read more here.

Self Care Advice

Flu Vaccinations for Pregnant Women

Flu jabs are important for pregnant women to help protect their unborn babies.  Read more information here.  Please contact reception for an appointment.

Your Data Sharing Preferences

We now have a new information leaflet explaining your options with regard sharing your medical record.  If you wish to change your preferences, please print this out and hand it in to reception.  The leaflet is available here.Helping The Over 50s Be Clear On Cancer

Wiltshire Clinical Commissioning Group is supporting the national Be Clear on Cancer campaign and encouraging local people, particularly the over 50s, to recognise respiratory symptoms and get the appropriate help where needed.

A persistent cough or inappropriate breathlessness during everyday activities could be symptoms of a variety of conditions including cancer, chronic obstructive pulmonary disease and, in the case of breathlessness, heart disease.

Dr Andy Hall from The Orchard Partnership in Fovant said, “People aged 50 or over are at greater risk of having undiagnosed respiratory problems and make up 97 percent of lung cancer diagnoses, so it’s particularly important if you fall within this age group to get any unusual symptoms checked out.”

Diagnosing these conditions at an early stage makes them more amenable to treatment. Those who have a persistent cough lasting more than three weeks, or are experiencing breathlessness when completing everyday tasks, are encouraged to make an appointment with their GP, as they may be exhibiting the early signs of lung disease, including cancer.

Across England, around 37,600 people are diagnosed with lung cancer each year and in Wiltshire during 2015, there were 282 people diagnosed with the condition.

Dr Hall added, “Before you visit your GP it may help to write down your symptoms and how you feel so you don’t forget anything during your consultation. This will help answer some of the questions your doctor may ask you, such as how long have you had your symptoms and whether they have changed over time.”

Signs to watch out for:
• A cough that has got worse or changes
• Frequent chest infections
• Coughing up blood
• Chest or shoulder pain
• Getting out of breath doing everyday activities such as light housework
• Feeling more tired than usual for some time
• Losing weight for no obvious reason, or loss of appetite

Doctorlink launches at Patford

Doctorlink is a new tool designed to enable patients to get easy, quick healthcare advice 24/7 using an online tool to answer a series of medical questions.  You can then receive medical advice tailed to you and your condition - and if you are recommended to see a GP, you can also request this through the online tool and a message is sent to us direct at the surgery. Doctorlink can be accessed here.  

Self-referral to Physiotherapy

Patients can now self-refer for physiotherapy treatment rather than wait for their GP to refer them.  If you think you would benefit from physiotherapy, please complete the self-referral form and forward to the Physiotherapy Dept at Chippenham Hospital.  More information is available here.

Changes to the Summary Care Record

You can now choose to have additional information in your Summary Care Record including your illnesses, health problems, operations, vaccinations etc.  For more information about the changes follow this here and the consent form is available here.  If you have any questions, please contact the surgery.

Wondering Whether Your Child Needs To See A Doctor?

The booklet When Should I Worry is designed for parents whose children are suffering from coughs, colds, earache or sore throat.  It guides parents to seek advice from the most appropriate source when their children are unwell.

Support for Children and Young People's Wellbeing and Mental Health

A booklet is available here with information on support available in Wiltshire for children and young peoople's wellbeing and mental health.

Online support for teenagers available

Kooth.com is a website offering free, confidential online support for teenagers.  Users can remain anonymous if they wish and qualified counsellors are available daily - see our 'Clinics & Services' tab for more information.

New Website for Children's Health Advice

A new website Wessex Healthier Together has been launched to help guide parents on when and where to seek help for children health issues.

Help to Live Healthier - With Our Health Trainer

A dedicated health trainer can assist you every step of the way to achieving and maintaining your goals.  They can also help you find other services and activities.  This service is for people aged 18+ and is free.

  • improve your general well being
  • build your self-confidence and motivation
  • eat healthier food and be a healthier weight
  • reduce or stop smoking
  • be more active
  • drink less alcohol

Patford's  local health trainers are Sarah and Stuart - please contact health.trainers@wiltshire.gov.uk or call them on 0300 003 4566 for more information

All Patients Now Have A Named Accountable GP

The surgery is required by the Government, under the terms of the latest GP contract, to allocate all patients a named accountable GP who will be responsible for patients' overall care at the practice.  If you wish to know who your accountable GP is, please ask at your next visit to the surgery.  This may not be your usual GP and you are still able to book an appointment to see any GP in the practice.  However, your named accountable GP will be responsible for the coordination of all appropriate services required under the contract and ensure they are delivered to each patient where required.  If you require more information, please contact the surgery.

Online Access to Your Medical Record

We are now able to offer patients access to their medical record online.  This means that in addition to summary information (allergies, adverse reactions & medication) patients can see all read codes entered into their electronic patient record since 1st December 2015.  If you would like access to this functionality, bring in some photo ID to reception (if you already have online services access for appointment booking and/or repeat prescriptions) or complete an application for online services form (on our homepage) if you do not currently have access to our online services.

 

 

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